Welcome to SUCCESS WIRE®: Where Positive Vibes Meet Fashionable Styles. Join the Movement Towards Success and Positivity with Our Quality Clothing and Accessories!

Success Wire Delivery Policy

Success Wire Delivery Policy 

Delivery 

When will I get my order? 

Usually, it takes 3–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

  • USA: 3–4 business days
  • Europe: 6–8 business days
  • Australia: 2–14 business days
  • Japan: 4–8 business days
  • International: 10–20 business days

*Please Note Disclaimer: CURRENTLY WE DO NOT SELL OR SHIP OUTSIDE OF THE U.S. nor in the following territories American Samoa, Micronesia, Guam, Marshall Islands, Northern Mariana Islands, Palau ,Puerto Rico, U.S. Virgin Islands, Armed Forces Americas, Armed Forces Europe nor Armed Forces Pacific 

Where will my order ship from? 

We work with an on-demand order fulfillment company with facilities worldwide! 

Will I be charged customs for my order? 

An additional customs and tax fee can occur on international orders. This fee is not in our  

control and is assessed by your local customs office. Customs policies vary widely for every  

country so please check with your local customs office directly to see if they apply duties and 

taxes to your purchases. 

My order should be here by now, but I still don't have it. What should I do? 

Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address
  • Ask your local post office if they have your package
  • Ask your neighbors in case the courier left the package with them

If the shipping address was correct, and the package wasn't left at the post office or at your 

neighbor’s, get in touch with us at [insert your support email here] with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but 

shipping will be at your own cost. 

 

Orders 

How are your products made? 

We work with a print-on-demand drop shipper also expressed in this policy as,  

(“the printing and distribution facility”, “the printing and distribution facilities”, “printing and distribution facility”, “the printing and distribution facility’s, “the printing and distribution facilities”). They have locations worldwide, so depending on where you are,  

your orders are printed and shipped from the facility that can do it most efficiently! 

How do I track my order? 

You’ll receive a tracking link via email when your order ships out.  

I received a wrong/damaged product, what should I do? 

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you 

quickly, please email us at successwireofficial@gmail.com within 7 days with photos of  

the damaged product, your order number, and any other details you may have about your  

order. We’ll get back to you as soon as possible to help provide a resolution! 

Returns 

What’s your return policy? 

We don’t offer returns and exchanges, but if there’s something wrong with your order, please  

let us know by contacting us at successwireofficial@gmail.com! 

Do you offer refunds? 

Refunds are only offered to customers that receive the wrong items or damaged items. If any  

of these apply, please contact us at successwireofficial@gmail.com with photos of  

wrong/damaged items and we’ll sort that out for you. 

Can I exchange an item for a different size/color? 

Currently, we don't offer exchanges. If you’re unsure which size would fit better, check out  

our sizing charts—we have one for every item listed on our store, in the product description 

section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, 

please let us know at successwireofficial@gmail.com within 7 days after receiving your order.  

Include your order number and photos of the mislabeled item.  Once the mislabeling has been 

validated and confirmed we will request that you return the mislabeled item, provided the item is undamaged. Once the mislabeled item is received by us, we will issue a refund! 

 

Return Policy 

 

Return Policy 

Other relevant Policies 

 
 

Terms of Service 

Privacy Policy 

Last updated on April 15, 2024 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received along with a photo displaying the issue to our email address below. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims that we deem an error on our part or on the part of the printing and distribution facility we use will be sorted out and the expense of the error will be covered at no cost to the customer.  

  1. If you notice an issue on the products or anything else on the order, please write up your problem in detail and upload relevant photos demonstrating the issue where possible. Send us your issue in writing to our email address: successwireofficial@gmail.com. If we are unable to resolve your issue such as issues due to misprinted/damaged/defective items or items lost in transit, your claim will be forwarded to the printing and distribution facility for further evaluation and processing in such cases to be sorted out and error expenses will be covered by the printing and distribution facility. In these cases, SUCCESS WIRE will not be liable for covering the error expenses. 

 

  1. The return address is set by default to the printing and distribution facility. Unclaimed returns get donated to charity after 30 days.  

 

  1. Wrong Address - If you, the customer provides an address that is considered insufficient by the courier, the shipment will be returned to the printing and distribution facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable). 

Unclaimed - Shipments that go unclaimed are returned to the printing and distribution facility and you will be liable for the cost of a reshipment to yourself (if and as applicable), you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping and will be donated to charity at your cost (without us issuing a refund). 

SUCCESS WIRE does not accept returns of sealed goods, such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of. 

Returned by Customer - Please be advised to contact SUCCESS WIRE by email at successwireofficial@gmail.com before returning any products. We do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not accepted.  You would need to place a new order at your expense for a face mask or a product in another size.  

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for: 

  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
    2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons, therefore Success Wire reserves rights to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever. 

For more info on returns, please read our FAQs.  

 

 

Frequently Asked Questions 

Where are returns sent? 

The return address of your product is by default the printing and distribution facility’s address and is based on where your package was fulfilled: 

  • Packages sent out from the US and Mexico fulfillment centers are returned to the Charlotte facility: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.  
  • Packages sent out from the facility in Canada are returned to: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4 Canada. 
  • Packages sent out from the Latvian facilities are automatically returned to Plienciema 5, Marupe, Marupes novads, LV-2167, Latvia. 
  • Packages sent out from the Spanish facility are automatically returned to Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain. 
  • Packages sent out from the UK facility are automatically returned to Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ. 
  • Packages fulfilled by the partner facilities in Australia are returned to: 40 Tanimbla Street, Kedron, Queensland 4031, Australia (apparel orders); 338 Albert St, Brunswick VIC 3056, Australia (non-apparel orders, except for phone cases); 6 Axis Crescent, Dandenong South VIC 3175, Australia (phone cases). 
  • Packages fulfilled by the partner facility in Japan are returned to: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101 Japan. 
  • Packages fulfilled by the partner facility in Brazil are returned to: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias - RJ, Brasil. 

Disclaimer the return addresses provided to you from the printing and distribution facilities should be used only for product returns. All other types of correspondence (notices, letters, etc.) sent to their return address will be returned to the sender, as these facilities are not legally permitted to open correspondence that's not addressed to them.  

Once a return package reaches the printing and distribution facility, and based on the reason for the return, we'll decide what the next steps should be based on our return policy. Check out our return policy for more info. 

N.B. All DHL, UPS, and FedEx shipments. All orders sent through these carriers get returned to the printing and distribution facilities. 

What if an order gets lost in the mail? 

For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. SUCCESS WIRE uses a third-party printing and distribution facility and is hereby not in any way liable for any expenses to cover orders lost in the mail. The costs of reprinting and shipping a replacement order for you if the claim is verified as valid will be covered by the printing and distribution facility at their sole discretion. 

We may ask for your help before doing that, like confirming that the shipping address was correct. It would also be good to double-check that you got in touch with the shipping carrier to try locating the lost order. 

Keep in mind that if tracking information states an order was delivered but you think you haven't received it, the printing and distribution facility won't take responsibility and reship that order. In that case, any replacements would have to be at your expense. 

You can check out our return policy for up-to-date details about reshipments. 

My order shows it is being returned to sender, what now? 

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by you. You will receive notice once the order arrives back to the printing and distribution facility. If you would like to have the product reshipped, you must provide an updated address.  Please note: new shipping charges will be applied for orders that have been unclaimed at customs, returned by you, or had an incorrect address originally provided. 

What if the product is damaged in the mail? 

If something arrives damaged, send a photo of the damaged goods to successwireofficial@gmail.com then we'll contact the printing and distribution facility about your claim. After your claim is processed a replacement will be sent to you at no cost from the printing and distribution facility. 

How are returns handled differently when comparing quality concerns or customers changing their minds? 

Any returns or problems that occur because of an error on our part will be handled at our expense. Any returns or problems that occur because of an error on the part of the printing and distribution facility will be handled at their expense.  

If you, the customer, would like to exchange or return a product without any defect or due to a wrong size being ordered this would be handled at your expense by placing a new order. 

If the item is returned to the printing and distribution facility, the item will be shipped back to you; however, you will be responsible for the shipping cost a second time. Unclaimed returns get donated to charity after 30 days. 

How long do I have to submit a claim for a return/exchange? 

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received. For packages lost in transit, all claims must be submitted no more than 30 days after the estimated delivery date. 

What if the recipient's address was wrong? 

If the recipient's address was wrong, then you (the customer) are held responsible. Usually, the package is sent back to the return address. If you would like a reshipment, you must update and submit your address within the acceptable return time frame which is within and no more than 30 days after the product was ordered. The order will then be reshipped to you.  

 If the package was not returned to sender, then you would have to process a new order to replace the original. 

What happens if a package wasn't delivered to you but the tracking states that it was? 

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, SUCCESS WIRE won't cover the cost of reshipping or refunding the order nor will the printing and distribution facility. 

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch." 

If you are unable to locate the package, you will need to place a new manual order to have it reshipped. We're not yet able to assist with filing claims with shipping carriers but hope to do so in the future!